We are always banging on about how important your enquiries are and how to generate new leads but have you ever thought that your marketing might be losing you business? Here we explore the most over-used words and phrases that might actually be damaging your marketing campaign by turning people off or losing their attention. Why? If every photo booth owner says that their package is “awesome”, the effect that “awesome” has on people starts to wear off. Nothing becomes awesome – awesome becomes normal.
Events targeted at the younger generation are often billed as epic but the likelihood of your event being “heroic or unprecedentedly grand in scale” is slim.
Some people use literally so much that they literally wear it out. (We won’t mention the fact that 99.99999% of the time it’s used to mean figuratively.)
If it’s unimaginable, you can’t imagine it. See the problem here?
Just another filler word that’s lost its meaning.
How are you doing? Great.
How’s this event? Great.
Want to go to a show? Great.
The word is as common as “the.”
Great, but more polite.
Nice, but in an unimaginable way.
When marketers use this word, it generally means something is not funny. LOL. More often than not, it’s used as a space filler to soften whatever it is that was just said such as “You missed the early bird deadline for pricing. You’ll have to pay full price but it will be worth it. LOL.” Now the attendee doesn’t know if the planner is being sarcastic or laughing at their pain.
OMG or O-M-Gee captures all the excitement of a 13-year-old girl at her first boy band concert. Perfect if that’s your target audience. If not, leave this acronym for your personal text messages.
There’s a certain laziness in using this term. It should be saved for a list where the next entry is predictable. If there are options available, they should be specified. Many marketers use it when there isn’t anything else to elaborate on but they want to make it sound amazing. We can also add “and much more” as etc.’s friendlier alter-ego.
A lot of self-help events and those aimed at freelancers and entrepreneurs promise to give advice from people who can help attendees get to six-figure incomes. They’re the event equivalent of a lottery ticket retirement plan and end up sounding over-the-top cheesy.
Nothing says you’re insecure about your claims faster than inserting the word “honestly.” It’s also used as a space filler when answering questions on the fly. “Honestly, I don’t know why your credit card was charged twice for registration.” You might be able to buy yourself some time and think of an adequate response.
Don’t ever promise something will be interesting. That’s not for you to say. But if you can explain the value behind what might make it interesting and how it can help serve as a resource or solve a problem for an attendee, you won’t need to use this worthless word,
See above. Don’t tell everyone your event is valuable. Show them how it is.
Share Your Story
Storytelling is a very effective way to connect with an audience. Because of this, many marketers are asking attendees to share their stories. The problem with this approach is that most people have a hard time telling their story. You need to help them by bringing out essential components of it. Don’t put the burden on them to tell it. Evoke the type of emotions that leave them no other choice but to shout it from the rooftops.
This will make a lot of people angry, but testimonials on your event website are only a fraction as convincing of those that occur in “nature.” Everyone understands that the testimonials you share on your own site have been handpicked. So, while flattering and better than nothing, chances are enabling past attendees to share their thoughts without your edits will have a much greater effect on swaying potential attendees to join you.
Okay, people may believe your use of “very’ but it’s ineffective. Don’t use weak modifiers. Instead of saying your event is “very exciting” explain the why behind that statement. Don’t lean on a weak word to market your event.
Unless you’re Chuck Norris or Clint Eastwood form thirty years ago, leave this attempt to be tough to the professionals. Most of us are not “bad ass” nor could we be without hours (or years) of preparation. Let’s face it most of our industries don’t need us to be “bad ass.” When was the last time or marketer or florist was needed to save the world? We all have our own gifts and “bad assery” is not one of them for many, many professions.
This term is often used to drive action through creating a sense of urgency. But today’s cynical attendee doesn’t always believe the claims of selling-out. They are well aware that third-parties hold tickets and after-market purchase opportunities exist.
Like the word “honestly” it generally means the exact opposite of what it’s supposed to. Leave the word “authentic” for describing food, not an individual.
People love transparency (except when it comes to how a hot dog is made). What they don’t love is a marketer telling them that they are being transparent. If you have to say it, it’s likely not going to be believed.
Even if you tell your attendees they can receive something without an obligation, the obligation is often something they feel, not something you insist upon. For instance, all attendees get a free chair massage on the exhibition floor. No obligation to purchase anything. But if the masseuse is “selling” something, your attendees will feel an obligation whether you intend for them to or not.
Attendees are getting savvier. If you’ve offered a discount at your last event right before registration closed, your attendees are probably waiting for it. If you’re going to extend a limited-time offer ensure it is limited or you’ll be setting next year’s attendee up not to believe you.
Is it? Is it really?
Marketing trickery is so 2015. Instead, use language that resonates with your audience and makes them feel something. To do that, you need to scratch these words from your marketing toolkit and focus on real emotions, meaning and purpose.